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Booking and Payment Details

Before the booking is confirmed and the payment made, customers are informed of the final details of the tour service they will receive. After the both sides agree on the itinerary and the price, a 15% prepayment has to be made by the customer to ensure a booking is confirmed. Remaining amount has to be paid before the beginning of the tour. The deposit can be made  with credit card (online secure payment).  Tax is included in all the prices we offer.

Security of Personal Information

We ensure that all the information you share on will be used only for booking purposes. Third parties cannot access these informations by standard means. We don’t share any of the information of our customers unless a legal call requires such an action.

Definition of the Service

Puerto Travel Company is obliged to provide the services indicated on the specific tour and transfer pages. This includes a tour guide, transportation and entrance fees for touristic spots unless otherwise is stated. All other personal expenses (tips, drinks, laundry, souvenirs etc.) are not included in the service.

Cancellation Policy

If for whatever reason you decide to cancel your booking, the below refunds will be issued from your deposit:

Before 30 days prior to tour – 95%
30-15 days prior to tour – 85%
15-7 days prior to tour – 50%
Less than 7 days prior to tour – 0%

You need to send an e-mail to to request a cancellation.

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